We’ve done our best to provide a list of answers to the most common questions our customers ask us. Please review our list of questions and answers about your home cleaning below.
Q: How much does house cleaning cost?
A: Every house is unique, and each cleaning fee is individually based. Things affecting your house cleaning estimate include home size, number of rooms, service frequency, pets, etc.
Q: Will all cleaning visits cost the same?
A: The first cleaning visit costs 2-3x more than subsequent visits. It took time for dirt to get built up in your home, so it takes time to get your home cleaned to our professional standards. We will contact you for authorization for more time in the event your cleaning services team considers it necessary.
Once the deep clean is completed, your home’s cleanliness can be easily maintained with our regular services. Maintenance cleaning visits are charged as a flat fee. You’ll receive an estimate for both the deep cleaning and the regular house cleaning visits up front. Once the initial house cleanings have been completed, we will confirm your regular house cleaning price.
Skipping visits, or additional cleaning tasks will increase the price of the next service.
Q: How often should I schedule a deep cleaning?
We recommend booking deep cleanings quarterly or bi-annually, to truly maintain the cleanliness of your home as deep cleaning tasks are only performed during the deep cleaning.
Q: Why does the paper towel I wiped my floor with after a cleaning show some dirt on it?
A: A “perfectly clean wipe” most often requires several rounds of washing, especially if your service is not weekly, there are multiple residents and pets in the home, and if shoes are worn indoors. Our maintenance cleans include one thorough washing of your floors to remove the main layer of dirt, debris, and grime. If you’re interested in adding deep cleaning services onto your maintenance service, just reach out & we will be happy to discuss it.
Q: Do I have to be home during a cleaning?
A: You don’t have to be home while our cleaners are there. If you are home, please avoid rooms being serviced for safety and efficiency so our cleaners can stay on schedule.
Q: What is the best way for my cleaning team to enter my home?
A: Most clients either provide access via a garage code, lockbox, or are there to let us in. Keys and codes are only provided to cleaners on a need to access basis.
Just as with a late cancellation fee, if you lock the cleaners out, you will be assessed a lock-out fee that is equal to the late cancel fee.
Q: What should I do about my alarm or security system?
A: If you have a security system, please make necessary arrangements to give your cleaners access to your home on your scheduled day. Some clients establish a guest or temporary code for Dee’s Green Cleaning.
Q: What if I need to cancel or reschedule a cleaning?
A: We understand life happens and sometimes you need to cancel or reschedule. In order to protect the income of our team and company, and to avoid the inconvenience of a last minute reschedule, we ask you to please give us at least 48 business hours notice if you need to cancel or reschedule services.
If you need to cancel for convenience within 24 business hours before your cleaning service, we charge a $70 fee.
If you need to cancel your cleaning on the day of service, you may be charged the full price of the service.
Additionally, a skipped visit sometimes means the following service will take longer so we may need to either charge a skip fee based on regular schedule frequency, or depending on our schedule for the day, skip over low priority tasks so we can stay on schedule.
Q: What should I do with my pets during cleaning?
A: We love your furry friends and are happy to try to accommodate them while cleaning. If your pets are anxious, overly friendly, or aggressive, we ask you please keep them in an area that isn’t being serviced, or take them with you. We are not responsible for recleaning areas if your pet makes a mess.
If we feel threatened by your pet, we will be unable to complete services and will charge a lockout fee.
We will do our best to keep your pets inside while we enter and exit, but are not responsible if they escape. If this is a risk please keep them contained.
We do not clean up pet waste inside or outside the premises.
Q: Are my valuables safe during cleaning?
A: Even though we take the highest precautions when screening cleaners to ensure their integrity and understanding of how to complete various tasks in your space, we ask if you have any special valuables, heirlooms or irreplaceable items, please put them away or instruct us not to touch them. A closed door or drawer is your signal to us that you do not want our maids to clean that area. Dee’s Green Cleaning carries all the necessary insurances in the event that any damage occurs.
Q: How should I pay for my service?
A: We appreciate your business and want to make sure your payment is easy and secure. So, we use Square, a trusted and secure payment processor to process funds. For your protection, we ask that you enter your own card information initially, and then we will charge your card on file the morning of your service moving forward for your convenience.
Q: Will my fee ever change?
A: We implement an annual price increase to keep pace with inflation and to keep our benefits and wages competitive. Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of the client’s established service schedule or home or living situation: remodel, change of address, number of people living in the home, a significant addition of furniture, etc.
Q: How do I know I can trust your cleaners?
A: We pride ourselves on attracting and retaining the best cleaners available. We prioritize their wellbeing and work to make contracting with us the best experience possible. Additionally, our hourly wages, bonuses, and tipping program offer some of the best pay in the industry. We screen our cleaners carefully and do background checks. We do all this so that you can have the highest confidence to trust our cleaners with the care of your space.
Q: Do I need to provide any supplies?
A: Yes, please provide toilet brushes for each bathroom and garbage bags. If you have special cleaning products or tools you want the cleaners to use, please be sure to discuss this with us in advance. Our technicians are not authorized to use products or tools they have not been formally trained on.
Q: What items are you not able to clean?
A: For the safety of our team and efficiency of service, the following list cannot be completed by our cleaning technicians:
Rooms occupied by residents or guests
Excessive mold
Biohazard materials, infestations, hoarding homes, areas containing any animals & humans' body fluids, blood, feces, urine, vomit, cat litter boxes, bird cages or other bodily excretions
Areas with active or recent smoking
Bunk beds
Inside glass cabinets
Items or areas that are not reachable from a two-step ladder
Any areas with mold, flood or fire damage that require a restoration service
Surfaces containing more than 60% items
Underneath or behind large or heavy furniture, or appliances unless moved by client prior to service
Items not on the work order unless there is prior approval from the office
Q: How Do I Refer A Friend Or Family Member?
A: Simply head over to www.deesgreenclean.com/refer
Or, share our website, phone number or email address with them. Be sure to have them mention your information so we can thank you both with a $50 referral credit after their 2nd maintenance cleaning.
(313)-364-9007
Q: What If I’m Not Satisfied With Service?
A: As part of our satisfaction guarantee, if you’re ever unhappy with any area we’ve cleaned, we’ll return the next business day and re-clean it.
Q: Will I have the same cleaner every time?
A: Hiring a service means you don’t have to manage your cleaning, we manage it for you! We assign each cleaning to a single cleaner or a cleaner team, and strive to send those cleaners to your home as consistently as possible. This cannot be guaranteed due to schedule changes, employee vacations, days off and other factors. What we can promise is the same excellent cleaning from all our skilled cleaners. If you are ever disappointed, we will return and fix our work within 24 hours.
More information on our terms of service can be found here.
If you have a question not answered here, feel free to reach out and we will be happy to answer it.
hi@deesgreenclean.com
Thanks for trusting us to clean your space. We look forward to being of service to you!
If you ever have an issue with a cleaning, please contact us within 24-hours so we can make it right!
We Guarantee your Satisfaction!