Terms of Service
In order to consistently provide the best services, we must retain the best staff. We have compiled a list of service policies to help ensure both of those objectives are met.
Thank you for choosing Dee’s Green Cleaning to help with your cleaning needs.
We look forward to being of service to you! ✨
Cleaning Products and Tools
Our team is equipped with just about everything required to clean your space effectively & in an eco-friendly way.
We ask you please provide use of toilet brushes in each bathroom, and can liners if we are to replace liners from your trash bins. If you require us to use any special tool or product, please make this request to the office prior to your service. Our team members are not permitted to use any additional products or tools without written permission from the office.
Feedback
We strive to provide the best possible services for you and welcome any feedback to praise or improve.
Please contact management at (313)-364-9007 or hi@deesgreenclean.com.
Additionally, you will receive a feedback request email after every completed service as an easy way for you to tell us how we did.
It’s uncommon, but sometimes things get missed and we absolutely want to make it right for you if it does! Please let us know within 24 hours of service so we can send a technician to fix it at no additional cost to you.
Please do us a favor and help our service grow by leaving us a positive review on our Google or Facebook page.
Referral Program
We love and appreciate referrals! If you refer a new recurring client to us, we will give you BOTH a $50 credit towards your next cleaning visit after we have completed their second maintenance cleaning.
Payment
We appreciate your business and want to make sure your payment is easy and secure. We utilize Zelle, Venmo, and credit card processing via Square.
Zelle - @deesgreenclean
Venmo - @deesgreenclean
Please pay for your service within 24 hours of completion to avoid a late fee of $10.
We offer auto-pay services for those who want effortless payment.
Pre-Payment Savings
6 month pay in full - price locked + 5% discount + kitchen + main bathroom deep cleaning upgrade
12 month pay in full - price locked + 7% discount + whole home deep cleaning upgrade
A 3% fee will be added for pre-payments made via credit card. We accept check and ACH for pre-payments.
Prepaid services will be scheduled to begin in January and July.
Minimum Services
We require a $125 minimum to schedule cleaning services.
Gratuity
Gratuity is entirely optional; it is not expected but is a kind gesture for your cleaning technician and we greatly appreciate it.
If you choose to leave a tip, cash is preferred, placed in an envelope or with a note (including the technician's name).
Alternatively, our invoicing system will prompt for a tip with payment, or we can add a tip if you utilize auto-pay.
Estimates and Adjustments
The quotes provided are based on the information gathered during the initial assessment. If more resources are needed to complete the cleaning than originally quoted, we will contact you for authorization of the additional cleaning.
We reserve the right to adjust your service rate based on changes to your home that affect the cleaning load such as: tidiness, renovations, additional residents, pets, additions of furniture or items.
Added Services
We are happy to provide additional services for additional fees. Please let us know in advance so we can schedule accordingly.
Our technicians are not authorized to change items on the work order so please contact the office for any change requests.
Service Rates and Increases
Our service rates are in line with the other local, professional cleaning services that operate legally and ethically.
Maintenance cleanings are a flat rate and the price is not reduced if you wish to have an area of your home skipped during the service. If you’d like a different area cleaned instead, please request it from the office prior to your appointment. Our technicians are not authorized to change the work order.
We reserve the right to adjust service rates at any time during the year.
You will receive notification of this increase via email or phone with 14 days notice.
Cancellation and Rescheduling Policy
We understand life happens and that sometimes you need to cancel or reschedule. In order to protect the income of our team, and to avoid the inconvenience of last minute schedule changes, we ask you to please give us as much notice as possible if you need to cancel or reschedule services.
A skipped cleaning typically means the following service will require more resources to complete to our usual standard. We may need to charge a skip fee or skip low-priority areas to stay on schedule. We will communicate any foreseen changes to pricing or the service list prior to the appointment.
Office hours
Monday - Friday 8:00 a.m. - 6:00 p.m.
Saturday - Sunday Closed
How to reschedule or skip a cleaning
📩 email - Hi@DeesGreenClean.com
📞 call or text - (313) 364-9007
Regular maintenance cleaning rescheduling
If you reschedule your service, we will resume your regular services based on the original schedule unless otherwise discussed.
Late cancellation or rescheduling fees
Within 2 business days of your appointment - 10% of typical service fee
Within 1 business day of your appointment - 25% of typical service fee
Same day - 100% of typical service fee
Termination of service
By Customer:
We are sorry to see you go, and we hope you consider our service in the future.
You may discontinue services at any time by notifying us via email, phone, or in-person. Late cancellation fees will apply if services are cancelled within the late cancellation window.
By Company:
The Company may terminate services for:
Non-payment
Unsafe working conditions
Verbal abuse or harassment of service providers
Violation of these Terms
Inclement weather
For the safety of our cleaners and others on the road, we reserve the right to cancel or reschedule services due to unsafe travel conditions such as roads with heavy snow, ice, or rain. We will never charge a fee if your service gets cancelled or rescheduled due to weather.
Summer weather
Heat sickness and fatigue can happen easily in high heat and humid conditions. Because cleaning is physically taxing, we ask that you please keep your space no hotter than the OSHA recommendation of 76 degrees F when services are being performed.
If you do not have A/C, we may need to reschedule or skip your cleaning if your service falls on a high temperature or humidity day.
Winter weather
It is your responsibility to remove any snow (over one inch) and ice from the driveway, walkway, and entry points prior to your appointment to ensure safety for our technicians.
We also ask that you keep your space heated to at least 65 degrees.
Entry and Locking
Please provide instructions on how we will enter your home or office if you are not there, and your preferences for locking your space. If unspecified, we will assume to lock all doors before we exit.
Please notify us prior to your appointment if any access codes or locks have been updated.
If we are unable to access your home or office the day of service, we will attempt to contact you and will wait up to 30 minutes to gain access. Time spent waiting for entry will be deducted from your service.
Pets
We love your furry friends and are happy to try to accommodate them while cleaning. If your pet is anxious, overly friendly, or aggressive, we ask you please keep them in an area that isn’t being serviced, or take them with you. We are not responsible for recleaning areas if your pet makes a mess.
If we are threatened by your pet, we will be unable to provide or complete services and may charge a lockout fee.
You are responsible for any injuries caused by your pets to our service technicians.
We do our best to keep your pets inside while we enter and exit, but are not responsible if they escape. If this is a risk, please keep them contained.
The addition of pets may affect your cleaning rate or our ability to complete all tasks as normal. We do not clean up pet waste inside or outside the premises.
Children
To ensure quality and safety, please maintain the supervision of your children if they are home during services.
Waste Disposal
We are happy to take any garbage from the home to an outside dumpster or bin, however, we are unable to remove any waste from the premises.
Moving Items
For the safety of our team and for your items, we do not move any medium or large objects over 35 pounds. If you would like us to clean behind any large or heavy items, we ask that you have them moved prior to our arrival.
Items and Areas We Cannot Clean
For the safety of our team and efficiency of service, the following list cannot be completed by our cleaning technicians:
Rooms occupied by residents or guests
Excessive mold
Biohazard materials, infestations, hoarding homes, areas containing any animals & humans' body fluids, blood, feces, urine, vomit, cat litter boxes, bird cages or other bodily excretions
Areas with active or recent smoking
Bunk beds
Chandeliers
Inside cabinets containing items
Items or areas that are not reachable from a two-step ladder
Any areas with mold, flood or fire damage that require a restoration service
Surfaces covered with piles, or cluttered with miscellaneous or small items
Underneath or behind large or heavy furniture or appliances that are unreachable from our tools, unless moved by client prior to service
Items not on the work order unless there is prior approval from the office
Tidiness
Unless otherwise discussed, please prepare your home for cleaning by tidying the spaces that will be serviced before your technician arrives. This means collecting personal or miscellaneous items, dishes, laundry, and trash from all areas that will be cleaned.
We are here to help make your life easier, and understand it can be hard to tidy everything up before every cleaning. If you wish for our team to help you keep your home tidy in addition to the cleaning services, please let us know and we are happy to discuss this as an added service.
If our technicians arrive to find your home in need of tidying and it was not expressed on the work order, we will reach out to confirm whether you’d like to add tidying services or what areas we should skip to stay on schedule.
If a surface is covered with piles, or cluttered with miscellaneous or small items, our technicians will not move the items and will clean around them to their best ability.
Protecting Your Valuables
To prevent accidental damage, please secure valuables, fragile collectibles, and irreplaceable family heirlooms. These items should be placed inside a cabinet or drawer, or we can note on your customized work order not to handle them.
At Dee’s Green Cleaning, we handle your belongings with care, but accidents can happen. If a breakage occurs, your cleaning technician will notify the office and leave a note for you. The office will then follow up with a phone call to discuss the best course of action.
Dee’s Green Cleaning is not liable for breakage resulting from normal wear and tear, age or weather deterioration, improper assembly, or improper construction or mounting (e.g., blinds, pictures, fan blades, light fixtures, etc.).
Please notify the office immediately if any items are broken or missing after a service, and include a photo if possible.
Please put all firearms in a secure location prior to your cleaning service.
Privacy
We prioritize your privacy and do not disclose your personal information with any third parties aside from those necessary to run our operations.
We may take photos to document and promote our work unless you have instructed us in writing you do not want us to do so. We will never share any photos which disclose your identity or where you are located.
Unfair Solicitation
We greatly value our employees and pour an enormous amount of time, energy and expense into our screening, hiring, training, and retention process. We are proud that Dee’s Green Cleaning has a significantly lower than industry average turnover rate. Having a non-solicitation clause helps safeguard our success at providing only the best staff to our deserving customers. Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our employees.
Please help us maintain our success by not soliciting our employees for hire directly and understanding that our employees are not allowed to engage in a work-relationship directly with clients for one full year after termination, and that a $2,500 training fee will be charged for hiring one of our employees on an individual basis for private work.
Holidays
Holidays observed by our team where services will not be provided include: New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas Eve, and Christmas Day. We will do our best to reschedule your cleaning if it falls on one of those days. Happy Holidays! 🙂
Terms of Service
Your use of our services constitutes an agreement to these terms of service. We reserve the right to change these terms of service at any time and will notify you via email of any updates.
We look forward to helping you maintain a clean, stress-free space!
Updated as of October, 14th 2026